Refund policy

REFUND POLICY

Last Updated: [DATE]

At HypeWalk, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Include all original packaging and tags
  • Not show signs of damage caused by misuse

We reserve the right to refuse returns that do not meet these requirements.

Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Products damaged due to customer misuse

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at support@hypewalkstore.com.
  2. Include your order number and the reason for the return.
  3. Wait for our return instructions and approval.
  4. Ship the item back according to the instructions provided.

Returns sent without prior authorization may not be accepted.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Please note that your financial institution may require additional processing time before the funds appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@hypewalkstore.com with photos of the issue so we can assist you promptly.

Exchanges

If you need a different size or replacement item, please contact support@hypewalkstore.com for assistance.

Contact Us

For any questions regarding returns or refunds, contact us at:

Email: support@hypewalkstore.com